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Post by DICTATORSHIP on Jan 13, 2005 10:58:31 GMT 2
You obviously have not asked for the tomato juice from the bottom of the trolley then have you?
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Post by justforfun on Jan 13, 2005 10:58:54 GMT 2
i'm just resting my case after dictator starts mixing first class and economy class comparions, ignores quality rankings, has nothing but one bad experience on a 12 hour cattle class flight, and is generally mostly intoxicated when having discussuions like these
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Post by charly on Jan 13, 2005 11:01:27 GMT 2
My boyfriend was a serial flyer. Consultant lifestyle, different continent every two weeks. He said nearly every time he flew with BA his baggage was lost! The first time we flew together on BA mine arrived...his didn't! ;D
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Post by DICTATORSHIP on Jan 13, 2005 11:03:00 GMT 2
BA has 2 flights per day. THY has 3. BA has cheap fabric (same as the dolmus's) to cover their seats. THY has leather seats. THY has 4cm more leg room then BA. Average age of hostess's on BA are 15 years more then THY.
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Post by charly on Jan 13, 2005 11:04:05 GMT 2
Leather and ladies! You are fixated! When's your old dear coming back!?
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Post by DICTATORSHIP on Jan 13, 2005 11:04:28 GMT 2
I must admit BA or THY have never lost my baggage. Only Continental in Houston managed that and I saw where it went to. It was on the tow truck pulling the plane out to taxi.
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Post by DICTATORSHIP on Jan 13, 2005 11:24:01 GMT 2
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Post by DICTATORSHIP on Jan 13, 2005 11:28:01 GMT 2
another official complaint Lost Bags, Stolen Goods, Poor Service!! - Airlines
I recently flew with British Airways from France to Canada, via London Heathrow. I have flown with British Airways before and been satisfied with the service recieved. However my experience this past time was a much different story and I will never be flying with BA again.
The company lacks basic customer service, not to mention business ethics. Upon our arrival at our destination we found that one of our bags had to made it. We were somewhat understanding of this as airports are busy places and accidents can happen. However the events that were to unfold over the next 2 weeks made this a very differnt story. At our destination we were given a standard form letter outlining procedures, first needs compensation rates and contact numbers. Following the receipt of this letter I was given 4 differnt quotes as to what we would recieve for first needs compensation. In addition 2 of the numbers of the letter did not work. The third number was forwarded to an answering machin because " due to the high volume of baggage claims we are unable to answer your call. If you have receipts to claim please fax...." The only number I could get through on was the central tracing number and they had no idea what was happening with our bags. In addition, they did not have our contact details correct. I had to correct them 3 times and they still were not right. When I phoned the BA counter at our destination I was complaining and the CS agent told me "it was not her problem" This is only a small portion of the poor customer service I received, but this list is far too long to include. Overall the service I receievd during those 2 weeks was appaling at best! To me it seems they do not care about their customers, or talking them. However, the story does not end there. Almost 2 weeks later I recieved a call from a courier company to tell me my bag had arrived. No one from BA could even be bothered to call and tell us they had found the bag, nevermind that it was being sent, or had arrived. When the bag arrived the next day we were shocked to see that it was not our bag, but a completely different bag. It had the original baggage tags, but it was not the bag. When we looked inside we saw our belongings, but when we looked closer we saw that most of our stuff was missing. Over half of the clothes had been taken, all the shoes and the documents. A few pieces of paper had been taken out of the folders, but the main folders with ALL of the documents were missing ( I will add here that, had I been able to carry these on board I would have, but the limit is 6kg and these weighed almost 4). The rest had been neatly placed in the new suitcase, as if for good measure, or like we may not notice. When I examined the baggage tags from tracing I noticed there was one from the 19th of August, the day after we flew. This means that the bag was picked up on tracing the day after we flew but no one contacted us. However there was another tag for the 27th of August, the day before it was flown to Canada. My question is where was the bag for 8 days. The answer....being rifled through by an employee who thought best to take what was not theirs. That is no accident. The upshot of it all is this has not even been acknowledged by BA. No phone call, not letter, no comensation, NOTHING. In my eyes it is more than bad business, it is bad ethics on their part. I have not yet given up and am giving it to a lawyer. This is theft on their part and I want to be compensated. I have given them countless chances to contact but NOTHING. My advice...DON'T EVER FLY WITH BA! I know myself and anyone I know won't be.
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Post by DICTATORSHIP on Jan 13, 2005 11:34:25 GMT 2
Now tell me where on this list you see THY and where you see BA. news.bbc.co.uk/1/hi/business/2205545.stm#LISTTop 20 airlines by number of complaints to AUC (1 April 2001-31 March 2002): 1) British Airways + subsidiaries: 117 2) Air France: 110 3) Ryanair: 77 4) KLM + subsidiaries: 53 5) Easyjet: 42 6) MyTravel (formerly Airtours):39 7) Britannia: 33 8=) Air 2000: 32 8=)Go: 32 10) BMI British Midland: 29 11) JMC: 24 12) Lufthansa: 23 13) Virgin Atlantic:22 14) Monarch Airlines: 20 15) Air India:19 16) Iberia Airlines: 18 17) Gulf Air: 16 18) Emirates Airlines: 13 18) Pakistan International Airlines: 13 20) British European: 12
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Post by justforfun on Jan 13, 2005 11:34:48 GMT 2
the first complaint you posted is not even a serious thing...if you know the airline policies and procedures, you know what they were trying to do for those people and from her letter it is already clear that she might have some 'bitch' issues...so just into the trash bin with that one.
i can't substantiate the second complaint, but lost baggae is always a hassle regardless which airline
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Post by justforfun on Jan 13, 2005 11:39:44 GMT 2
oh come on now...don't be a little child...if you are going to compare any complaint numbers, then they would have to be adjusted to complaints per traveller...especially if you are using a british watch dog organization, you would expect the british carriers to rank in the top...not only by the number of people they will carry from the home country's hubs, but also by the likelyhood that brits will complain about a british airline to their british watchdog organization, right?
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Post by DICTATORSHIP on Jan 13, 2005 11:45:38 GMT 2
OK mr BA lover, one way to settle this is to put it to a vote or let others come forward with their opinions. Personally (and my wife too) would always fly (UK-TR route) THY or KTHY for 2nd choice, 3rd choice BA, 4th choice AHY and never, would be any charter flight what so ever.
My opinion but this is a democracy (sometimes).
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Post by justforfun on Jan 13, 2005 11:51:57 GMT 2
running out of arguments that hold up against criticism? why else would you call me ba lover? of course you can have your own preferences in chosing a carrier...but it's for the wrong reasons in my opinion...like i said, you need to get out more often...those flight attendants aren't even pretty
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Post by DICTATORSHIP on Jan 13, 2005 11:54:18 GMT 2
I have flown enough times thankyou. I now prefer the service on the IETT buses.
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Post by justforfun on Jan 13, 2005 11:56:27 GMT 2
i'm sure that is raising the level of service to a new standard...
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